Professional services
Consultation, customization, integration and project management — from idea to production.
Consultation
We start by listening: your processes, call volumes, channels and business goals. From there we map the gaps and build an objective recommendation for the right stack — with no bias toward a single product and no paying for capabilities you won’t use.
What's included
- A discovery call and needs analysis
- Mapping your current setup and gaps
- An architecture recommendation and platform selection
- Cost estimate and a phased rollout plan
How it works
- 1 Intro meeting to understand your goals
- 2 Analysis of processes and call volumes
- 3 A recommendation and roadmap
The result: a clear plan and a predictable budget — before you commit.
Customization
We build the call experience that fits your business exactly — IVR menus, queues, routing by hours and skills, recording, reports and dashboards. Everything shaped around how your team works, not the other way around.
What's included
- IVR menu and call‑flow design
- Routing rules, queues and overflow
- Recording, transcription and custom reports
- Permissions, teams and dashboards
How it works
- 1 Map the flows with your team
- 2 Build and configure in the system
- 3 Test and fine‑tune
The result: a system that feels built specifically for you.
Integration
We connect your voice system to your CRM, ticketing and internal APIs so every call flows data to the right place. An inbound call pops the customer record, and every interaction is logged automatically — no manual data entry and no duplicates.
What's included
- Connectors for Salesforce, HubSpot, Zendesk, Priority and more
- Screen‑pop of the customer record on inbound calls
- Two‑way sync of contacts and activity
- Custom API and webhook integrations
How it works
- 1 Map the systems and fields
- 2 Build the connection and automations
- 3 Test and verify the data flow
The result: every call logs itself — zero double entry.
Project management
A dedicated project manager guides you from spec to go‑live and beyond — timelines, milestones, coordination across teams, training and ongoing support. You get a single point of contact for the whole stack, in Hebrew and your time zone.
What's included
- Project plan, timeline and milestones
- Number porting and provisioning coordination
- Agent and manager training
- Post‑launch support and optimization
How it works
- 1 Plan and provision
- 2 Train and go live
- 3 Support and keep improving
The result: a smooth launch — on time, no surprises.
Let's talk about your business voice
Our experts will get back to you with a tailored recommendation — no commitment.